Conditions of Use
Welcome to One Dental Store! Our mission is to provide a platform for dental product vendors and buyers to connect, transact, and enhance the dental industry. These Terms apply to all activities on the One Dental Store website, mobile applications, APIs, and related services ("Services").
Table of Contents
1. Acceptance of Terms
2. Description of Services
3. Vendor Onboarding and Product Listing Guidelines
4. Order Processing and Fulfilment
5. Payment and Fees
6. Refunds and Exchanges
7. Customer Responsibilities
8. Privacy and Data Security
9. Intellectual Property
10. Dispute Resolution
11. Termination
12. Changes to the terms
1. Acceptance of Terms
1.1 By accessing, browsing, or using the One Dental Store, including its website and services (the "Platform"), you agree to comply with and be bound by these Terms of Service (the "Terms"). These Terms constitute a legally binding agreement between you and One Dental.
1.2 Eligibility: You affirm that you are at least 18 years old or have reached the age of majority in your jurisdiction, and you are fully able and competent to enter into the terms, conditions, obligations, affirmations, representations, and warranties set forth in these Terms.
1.3 Your Acceptance: Your use of the Platform, whether as a visitor, registered user, or vendor, constitutes your acceptance of these Terms. If you do not agree with any part of these Terms, you may not access or use the Platform.
1.4 Changes to Terms: One Dental reserves the right to modify, update, or replace these Terms at its sole discretion. It is your responsibility to review these Terms periodically for changes. Your continued use of the Platform after any changes constitutes acceptance of the modified Terms.
1.5 Additional Policies: In addition to these Terms, your use of the Platform is also governed by our Privacy Policy and any other policies, guidelines, or rules posted on the Platform. By using the Platform, you agree to be bound by these additional policies.
1.6 Electronic Communication: By using the Platform, you consent to receiving electronic communications from One Dental. These communications may include notices about your account, transaction information, and other information concerning or related to the Platform. You agree that
any notices, agreements, disclosures, or other communications that we send to you electronically satisfy any legal communication requirements.
1.7 Termination of Acceptance: One Dental reserves the right to terminate or suspend your access to the Platform if you violate these Terms or engage in any conduct that One Dental, in its sole discretion, deems unacceptable.
2. Description of Services
2.1 Overview of One Dental Store Platform: Welcome to One Dental, your go-to destination for a seamless dental product shopping experience. One Dental operates as a platform that serves as a virtual marketplace connecting customers with a curated selection of dental products provided by third-party vendors. By accessing or using the One Dental platform, you acknowledge and agree to the terms outlined in these Terms of Service.
2.2 Role of One Dental: One Dental functions as an intermediary, facilitating a platform where customers can explore, select, and purchase dental products from various vendors. We do not own, warehouse, or manufacture the products listed on our platform. Instead, One Dental acts as a connector, streamlining the process of discovering and acquiring dental supplies.
2.3 Vendor Partnerships: One Dental carefully selects third-party vendors to ensure a diverse and high-quality product offering. Vendors interested in joining our platform must undergo a vetting process to maintain the standards we uphold. The platform encourages vendors to provide accurate and detailed product information to enhance the customer shopping experience.
2.4 Order Processing and Fulfilment: When customers place an order through the One Dental platform, we serve as the facilitator of the transaction. This includes processing payments securely on behalf of the vendors and coordinating the fulfilment of orders. While One Dental strives to ensure a smooth and efficient process, it's important to note that the fulfilment of orders, including shipping, tracking, and customer service, is the responsibility of the respective vendors.
2.5 Product Information Accuracy: While One Dental makes every effort to present accurate and up-to-date information about the products on our platform, we do not guarantee the accuracy, completeness, or reliability of product descriptions, pricing, or availability. Customers are encouraged to refer to the information provided by the vendors for the most accurate details about the products they wish to purchase.
2.6 Product Reviews and Feedback: One Dental provides a platform for customers to submit reviews and feedback about products and vendors. However, the opinions expressed in these reviews are those of the customers and do not necessarily reflect the views of One Dental. We reserve the right to moderate and remove reviews that violate our policies or are deemed inappropriate.
3. Vendor Onboarding and Product Listing Guidelines
3.1 Vendor Application and Approval Process: One Dental welcomes reputable vendors to join our platform and offer their dental products to our valued customers. Vendors interested in participating must submit an application for review and approval by One Dental. The vendor application process is designed to ensure that all vendors meet our quality and ethical standards.
Approval is at the sole discretion of One Dental, and we reserve the right to reject applications for any reason.
3.2 Product Listing Requirements: Upon approval, vendors are granted access to list their products on the One Dental platform. Vendors are responsible for providing accurate, detailed, and up-to-date information about their products. This includes but is not limited to product descriptions, pricing, specifications, expiry date and availability. Vendors must adhere to the following guidelines:
3.2.1 Accuracy: Product information must be accurate and reflect the actual features, specifications, expiry date and pricing of the products.
3.2.2 Availability: Vendors must promptly update product availability status to prevent customers from ordering out-of-stock items.
3.2.3 Compliance: Products listed on One Dental must comply with all applicable laws, regulations, and safety standards.
3.3 Review and Approval/Disapproval of Product Listings: One Dental reserves the right to review and approve/disapprove product listings on an ongoing basis. Our objective is to maintain a high standard of quality, accuracy, and reliability for our customers.
Reasons for disapproval may include, but are not limited to:
3.3.1 Violation of Policies: Product listings that violate our terms, policies, or ethical standards may be disapproved.
3.3.2 Inaccurate Information: Product listings with inaccurate or misleading information may be disapproved.
3.3.3 Unavailability: Failure to update product availability or fulfilment status may result in disapproval.
3.4 Product Images: Vendors must provide clear and accurate images of their products. Images must represent the actual appearance of the product, and any digitally enhanced or misleading images are not allowed. One Dental reserves the right to request changes to product images for compliance with these standards.
3.5 Vendor Responsibilities: Vendors are responsible for maintaining the accuracy of their product information, managing inventory levels, and promptly updating One Dental in case of any changes. Failure to comply with these responsibilities may result in the suspension or termination of the vendor's account on the One Dental platform.
4. Order Processing and Fulfilment
4.1 Order Placement: Customers can place orders for dental products through the One Dental platform. By initiating an order, customers agree to the terms and conditions outlined in this document.
4.2 Payment Processing: One Dental serves as the payment processor for transactions on the platform. Payments made by customers are processed securely through our payment gateway. The funds collected are held on behalf of the vendors and disbursed to them after deducting any applicable transaction fees or commissions.
4.3 Vendor Responsibilities for Order Fulfilment: Upon successful completion of a transaction, vendors are responsible for the fulfilment of orders. This includes but is not limited to:
4.3.1 Shipping: Vendors must ensure timely and accurate shipping of products to customers.
4.3.2 Tracking: Vendors must provide order tracking information to customers to facilitate transparency and tracking of shipments.
4.3.3 Customer Service: Vendors are responsible for addressing customer inquiries, concerns, and requests related to order fulfilment.
4.4 One Dental's Limited Liability for Order Fulfilment: While One Dental facilitates the transaction and collects payments, we do not directly handle the physical fulfilment of orders. Therefore, One Dental is not liable for any delays, damages, or issues related to order fulfilment by vendors. We strongly encourage vendors to adhere to best practices in shipping, packaging, and customer communication to ensure a positive customer experience.
4.5 Communication Between One Dental, Vendors, and Customers: Effective communication is key to a smooth order fulfilment process. One Dental may facilitate communication between customers and vendors as needed to address inquiries, resolve issues, or provide assistance. Vendors are expected to respond promptly to communication from One Dental and customers.
4.6 Order Modifications or Cancellations: Customers may request order modifications or cancellations under certain circumstances. Vendors should promptly communicate with One Dental regarding such requests to ensure proper resolution. One Dental reserves the right to approve or deny order modifications or cancellations based on the circumstances and vendor policies.
4.7 Returns and Refunds: In the event of product returns or refund requests, vendors must adhere to their stated refund policies. One Dental may facilitate the refund process on behalf of vendors if necessary. Customers are encouraged to review the refund policies provided by vendors before making a purchase.
5. Payment and Fees
5.1 Payment Collection on Behalf of Vendors: One Dental facilitates the collection of payments from customers on behalf of vendors. By using the One Dental platform, customers acknowledge that payments made for products are directed to One Dental, acting as the payment processor for the transaction. The funds collected are held on behalf of the respective vendors until disbursed according to the terms outlined herein.
5.2 Transaction Fees or Commissions: One Dental charges a transaction fee or commission for each sale made on the platform. The applicable fees are communicated to vendors during the on boarding process and are subject to change at the discretion of One Dental. Vendors agree to the specified transaction fees as a condition of using the One Dental platform.
5.2.1 Fee Structure: The transaction fees are determined based on the sale amount, and the current fee structure is available in the vendor agreement or provided separately. One Dental reserves the right to adjust the fee structure with reasonable notice to vendors.
5.2.2 Notification of Fees: Vendors will be notified of the transaction fees applicable to their sales through the platform. Any changes to the fee structure will be communicated to vendors in advance.
5.2.3 Deduction of Fees: Transaction fees are deducted from the total sale amount before disbursing payments to vendors. Vendors will receive payment minus the applicable transaction fees.
5.3 Payment Disbursement Payment to vendors, after deducting transaction fees, is processed on a regular basis as outlined in the vendor agreement. The payment schedule is designed to provide vendors with timely access to their earnings from sales on the platform. Vendors can review their payment statements through their account on the One Dental platform.
5.3.1 Payment Schedule: The specific payment schedule, including the frequency and timing of disbursements, is detailed in the vendor agreement or provided separately. One Dental reserves the right to adjust the payment schedule with reasonable notice to vendors.
5.3.2 Payment Statements: Vendors can access detailed payment statements through their account on the One Dental platform. Statements will include a breakdown of sales, transaction fees, and the net amount disbursed.
5.3.3 Currency and Payment Method: Payments are typically disbursed in the currency agreed upon in the vendor agreement and through the chosen payment method specified by the vendor during onboarding.
5.4 Currency Conversion and Exchange Rates: In cases where transactions involve multiple currencies, currency conversion may be necessary. One Dental utilizes industry-standard exchange rates, and any fees associated with currency conversion are borne by the vendor.
6. Refunds and Exchanges
6.1 Refund Policy
6.1.1 Customer Refund Requests: Customers have the right to request a refund within (number) days of receiving a product, subject to the conditions outlined in this policy. The specified number of days is determined by the vendor and is communicated to customers during the purchase process.
6.1.2 Vendor Refund Policies Refunds are issued based on the specific refund policies set by each vendor. Vendors are responsible for clearly communicating their refund policies on product pages. Customers are encouraged to review and understand these policies before making a purchase.
6.1.2.1 Conditions for Refund: Vendors may establish conditions for refunds, such as the product's condition, the reason for the refund request, and any applicable fees or restocking charges.
6.1.2.2 Communication of Refund Policies: Vendors are expected to transparently communicate their refund policies on product pages, ensuring that customers are aware of the terms before completing a purchase.
6.1.3 One Dental's Role in Refunds: One Dental reserves the right to facilitate refunds on behalf of vendors if deemed necessary. This may occur in situations where vendors are unable to process refunds promptly or when disputes arise. One Dental aims to ensure fair and timely resolution for customers.
6.1.3.1 Dispute Resolution: In the event of a dispute or disagreement regarding a refund, One Dental may mediate between the customer and the vendor to achieve a satisfactory resolution.
6.2 Exchange Policy
6.2.1 Customer Exchange Requests: Customers may request an exchange within [number] days of receiving a product, subject to the conditions outlined in this policy. The specified number of days is determined by the vendor and is communicated to customers during the purchase process.
6.2.2 Vendor Approval and Product Availability: Exchanges are subject to the approval of the vendor and the availability of the desired product. Vendors are responsible for promptly communicating with customers regarding the feasibility of the exchange and the availability of the requested item.
6.2.3 Customer Responsibility for Price Differences: Customers are responsible for any price differences between the exchanged products. This may include covering additional costs if the desired replacement item has a higher price.
6.2.4 Conditions for Exchanges: Vendors may establish conditions for exchanges, such as the condition of the product being returned, any fees associated with the exchange, and the availability of the replacement item. Customers bear responsibility for incorrectly placed orders, and, as a result, such orders are not eligible for return or refund.
7. Customer Responsibilities
7.1 Accuracy of Information
7.1.1 Order Placement: Customers are responsible for providing accurate and up-to-date information when placing orders on the One Dental platform. This includes, but is not limited to, shipping address, contact details, and any other information required for order fulfilment. Inaccurate information may result in delivery issues, and customers are solely responsible for any consequences arising from inaccurate information provided during the ordering process.
7.1.2 Account Information: Customers maintaining an account on the One Dental platform are responsible for ensuring the accuracy and completeness of their account information. This includes personal details, shipping addresses, and payment information. Customers should promptly update their account information to reflect any changes.
7.2 Compliance with Platform Policies and Guidelines
7.2.1 Acknowledgment of Policies: Customers must familiarize themselves with and adhere to the policies and guidelines set forth by the One Dental platform. By using the platform, customers acknowledge that they have read, understood, and agreed to comply with these policies.
7.2.2 Ethical Use of the Platform: Customers are expected to use the One Dental platform ethically and responsibly. This includes refraining from engaging in any activities that violate the law, infringe on the rights of others, or compromise the integrity of the platform. Unethical activities may result in the suspension or termination of the customer's account.
7.2.3 Prohibited Activities: Customers are prohibited from engaging in activities that may harm the platform, vendors, or other users. Prohibited activities include but are not limited to fraud, harassment, abuse, or any actions that violate the terms of service. One Dental reserves the right to investigate and take appropriate action against customers found engaging in such activities.
7.2.4 Reporting Violations: Customers are encouraged to report any violations of platform policies or unethical behaviour observed on the One Dental platform. Reports can be submitted through the provided channels, and customer cooperation in maintaining a safe and secure environment is appreciated.
8. Privacy and Data Security
8.1 Collection and Processing of Personal Information
8.1.1 Customer Data: One Dental is committed to the protection and responsible handling of personal information. By using the One Dental platform, customers acknowledge and agree that One Dental collects and processes personal information in accordance with its Privacy Policy. This may include, but is not limited to, name, contact details, shipping addresses, and payment information provided during the account creation or ordering process.
8.1.2 Vendor Data: Vendors using the One Dental platform also acknowledge and agree to the collection and processing of personal information in accordance with the Privacy Policy. This may include information provided during the vendor onboarding process, such as business details, contact information, and banking or payment details for transaction purposes.
8.1.3 Consent for Data Processing: Customers and vendors explicitly consent to the collection, processing, and storage of their personal information by One Dental for the purposes outlined in the Privacy Policy. The information collected is used to facilitate transactions, improve user experience, and comply with legal and regulatory requirements.
8.2 Review of Privacy Policy
8.2.1 Access to Privacy Policy: Customers and vendors are strongly encouraged to review the One Dental Privacy Policy, which provides detailed information on how personal data is collected, stored, and used. The Privacy Policy is accessible on the One Dental platform and is an integral part of these Terms of Service.
8.2.2 Understanding Data: Practices Reviewing the Privacy Policy ensures that customers and vendors understand how their personal information is handled by One Dental. It covers aspects such as data security measures, third-party disclosures, and the rights and choices available to individuals regarding their personal data.
8.2.3 Updates to the Privacy Policy: One Dental may update the Privacy Policy to reflect changes in data processing practices or to comply with legal requirements. Customers and vendors will be notified of any changes, and continued use of the platform constitutes acceptance of the updated Privacy Policy.
8.2.4 Contact for Privacy Concerns: If customers or vendors have any questions, concerns, or requests related to their personal information, they are encouraged to contact One Dental through the provided channels. One Dental is committed to addressing privacy matters promptly and transparently.
9. Intellectual Property
9.1 Vendor Ownership of Intellectual Property
9.1.1 Definition of Intellectual Property: Vendors participating in the One Dental platform maintain full ownership of their intellectual property. Intellectual property includes trademarks, copyrights, patents, and any other proprietary rights associated with the products, brand, or content created by the vendor.
9.1.2 License for Platform Use: By listing products on the One Dental platform, vendors grant One Dental a limited, non-exclusive, royalty-free license. This license allows One Dental to use, display, and promote the vendor's intellectual property solely for the purpose of facilitating transactions on the platform. Importantly, this license does not transfer ownership or grant One Dental rights beyond what is necessary for platform functionality.
9.2 One Dental Ownership of Platform Assets
9.2.1 Platform Design and Content: One Dental retains ownership of the platform, encompassing its design, content, and other elements contributing to the overall user experience. This includes but is not limited to the layout, graphics, text, images, and other materials found on the platform. Users, including vendors, acknowledge that the platform is protected by copyright and other intellectual property laws.
9.2.2 Trademarks: One Dental's trademarks, service marks, and logos featured on the platform are the exclusive property of One Dental. Users, including vendors, are prohibited from using, reproducing, or distributing these marks without explicit written consent from One Dental. Unauthorized use may result in legal action.
9.2.3 Limitations on Use: Users agree not to copy, modify, reproduce, distribute, or create derivative works based on the platform's design, content, or trademarks without the express written consent of One Dental. Any unauthorized use may result in the termination of access to the platform.
9.3 User Content
9.3.1 User-Generated Content Ownership: Both vendors and customers maintain ownership of the content they generate on the platform, such as product descriptions, reviews, and comments. By posting content, users grant One Dental a non-exclusive, worldwide, royalty-free license to use, display, and reproduce the content for the purpose of platform functionality and promotion.
9.3.2 User Content Compliance: Users agree not to post or upload any content that infringes on the intellectual property rights of others, violates laws, or is otherwise inappropriate. One Dental reserves the right to remove any content that violates these terms.
By using the One Dental platform, vendors and customers acknowledge and accept the terms outlined in this "Intellectual Property" section. For any questions or concerns related to intellectual property, users are encouraged to contact One Dental at info@onedental.co.in.
Thank you for your understanding and cooperation in respecting intellectual property rights on the One Dental platform.
10. Dispute Resolution
10.1 Resolution Between Parties
10.1.1 Customer-Vendor Disputes: In the event of disputes between customers and vendors arising from transactions on the One Dental platform, both parties are encouraged to address the issues directly. One Dental promotes open communication and encourages amicable resolutions between customers and vendors to ensure a positive shopping experience for all parties involved.
10.1.2 Direct Communication: Customers and vendors are advised to communicate openly, providing clear information regarding concerns, issues, or disagreements. Direct communication may involve discussions via the platform's messaging system or other agreed-upon channels.
10.2 Mediation by One Dental
10.2.1 Discretionary Mediation: While One Dental reserves the right to mediate disputes at its discretion, it is not obligated to do so. Mediation may involve facilitating communication, providing information, and attempting to find a resolution acceptable to both parties.
10.2.2 No Guarantee of Resolution: One Dental does not guarantee the resolution of disputes and holds no liability for outcomes resulting from mediation efforts. Parties involved acknowledge that the success of mediation depends on the willingness of both the customer and vendor to engage in good faith discussions.
11. Termination
11.1 Grounds for Termination
11.1.1 Violation of Terms: One Dental retains the right to terminate or suspend access to the platform for any user found to be in violation of these Terms of Service. Violations may include, but are not limited to, fraudulent activities, harassment, breach of intellectual property rights, or any actions compromising the integrity of the platform.
11.1.2 Termination Process: Users subject to termination will be notified of the grounds for termination, and access to the platform may be suspended immediately. Users have the right to appeal the decision by contacting One Dental through the provided channels.
12. Changes to Terms
12.1 Notification of Changes
12.1.1 Updates to Terms: One Dental reserves the right to update these Terms of Service at any time. Users will be notified of changes, and the most recent version of the Terms will be made available on the platform.
12.1.2 Acceptance of Updated Terms: Continued use of the One Dental platform following the notification of changes constitutes acceptance of the updated Terms of Service. Users are responsible for regularly reviewing the Terms to stay informed about any modifications.
By using the One Dental platform, customers and vendors acknowledge and accept the terms outlined in this "Dispute Resolution," "Termination," and "Changes to Terms" section. For any questions or concerns related to dispute resolution, termination, or changes to terms, users are encouraged to contact One Dental at info@onedental.co.in.
Thank you for your cooperation and commitment to maintaining a positive and fair online marketplace on the One Dental Store.
